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Professional Call Answering Service - Never Miss Another Call Again

Discover How Easy (and Affordable) it is to have Your Calls Handled By The Experts

Manchester-based, award-winning call answering service trusted by 500+ UK businesses. Our expert team answers over 2,000 calls daily, ensuring your customers always reach a real person who cares about your business as much as you do.

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Talk to one of our experts and enjoy call answering service free for a week, on the house.

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What is Mi Call?

Download the FREE Info Pack to get all the details on how Mi-Call works.

It contains everything you need to know about:

  • What is Mi Call & how it works
  • The different ways we can help your business
  • How the pricing works (& how affordable it really is!)
  • and everything else you might need to know!
Download the Info Pack

Are You Losing Money Every Time Your Phone Rings?

If you’re a busy business owner, you know the frustration:

  • Missing calls whilst you're with clients - losing potential customers to competitors
  • Interruptions during important meetings - breaking your flow when you're trying to focus
  • Working late just to return missed calls - sacrificing your personal time for business admin
  • Wondering how many opportunities slip through the cracks - especially during busy periods

Every missed call could be your next big client, urgent customer query, or game-changing opportunity. The question is: how much is each missed call costing your business?

Here's what makes our call answering service different:

  • No more frustrated customers hanging up. Our call answering service is handled by a dedicated team that cares about your calls as much as you do.
  • Boutique team Who know your business Unlike offshore call centres, our Manchester-based call answering service team learns your business inside-out, handling calls exactly how you would.
  • Real People, Real Conversations Our call answering service provides genuine, warm conversations - not robotic scripts. Your customers will love the experience.

The Call Answering Service That Treats Your Customers Like Family

A woman with long dark hair is smiling while talking on her smartphone, working as a Mi Concierge personal assistant at her desk. A purple potted plant sits in the foreground, and there is a window in the background.

Since 2007, MI-PA’s professional call answering service has been the secret weapon behind hundreds of successful UK businesses. Based in Manchester, our highly trained, super-friendly team becomes an extension of your business – not just an answering service.

Book Your Free Consultation

What Our Call Answering Service Does For Your Business

Focus on Growing
Your Business

Stop dropping everything every time the phone rings. Our call answering service frees up your time to work ON your business, not just IN it.

Never Lose
Another Sale

Every call answered is a potential customer retained. Our professional call answering service ensures you capture every opportunity.

Enjoy Better
Work-Life Balance

Take back your evenings and weekends. Our call answering service means you can switch off, knowing your customers are still being looked after brilliantly.

Appear Bigger
Than You Are

Our call answering service gives you the professional presence of a large company, even if you're a one-person operation.

Book Your Free Consultation

Getting Started With Our Call Answering Service Is Simple

Free Consultation

We'll chat about your business needs and show you exactly how our call answering service can help (even if it's just for free advice!).

Tailored Setup

Our call answering service team learns your business, your customers, and exactly how you want calls handled.

Free Trial Week

Try our call answering service for a full week, completely free. No catches, no commitments.

Go Live

Start enjoying the freedom of knowing every call is answered professionally while you focus on what you do best.

Book a free call with Helena

If you’re on this page that means you might be interested in using our award -winning call answering service to:

  • Get a super-star receptionist that will wow your customers.
  • Free up you and your staff’s time.
  • Improve your customer service.
  • Boost your productivity.
  • Liberate yourself from constant distractions.

Well I’d love to chat with you (even if it’s just for some free advice)! So don’t be shy, book a free call with me whenever it suits you

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What Our Call Answering Service Clients Say

These were the last few people to book a call with me & this is what they thought…

They’re not just an answer service They treat my customers like their own

Dawn McGruer
Bestselling Author, Forbes Mentor, Multiple Business Own, Business Growth Coach

More than just a call answering service

Guy Bartlett
The Business Buyers Club

If you want to do what I did and improve your business, do what I did and sign up

Milton Firman
Founder, The Legal Company

They look after the important things in my business so that I can grow the business

Ali Nowroozi
Founder, Masumi Headwear
Qoute Icon
"They're not just a call answering service - they treat my customers like their own."
Dawn McGruerBestselling Author, Forbes Mentor, Multiple Business Own, Business Growth Coach
Mi-PA's call answering service has been a game changer for our small business. The team could take pressure off my husband taking calls whilst he is out working on jobs."
Chloe Christine-Wallis
"We've worked with MI-PA's call answering service for several years. They're a great team who really care about their customers. I could not recommend them highly enough."
Philip Mulvenna
"If you want to do what I did and improve your business, sign up for their call answering service."
"I've been a client for more than 2 years now and the experience has been great. They provide an amazing service & are an integral part of my business."
carl
Carl FirmstoneDefinitive Electrical Solutions
"Mi-Call answers my calls & I recommend them to any business! All my calls are answered professionally & it makes my business look like one of the big boys!"
jo
Jo BoatengRobo Cleaning Services
"Day 1 of our calls being answered and it's working BRILLIANTLY!"
david
David BrowneScottish Shutter Company
"For a small business outsourcing can be stressful... not with Emma & her team. They are extremely helpful, positive, & accommodating. They have added so much value to my business."
alec
Alec CalderbankCalderbank Heating
Trusted by 500+ UK BUSINESSES

Complete Call Answering Service Features

  • Conversation Experts Professional call handling by our trained boutique team who represent your business just like its your own
  • Message Taking & Forwarding Detailed messages sent instantly via email or SMS - you'll never miss important information.
  • Appointment Booking Our call answering service team can manage your diary, book appointments, and send confirmations.
  • Call Transfer Services Urgent calls transferred immediately, routine queries handled by our expert team.
  • Call Reporting Monthly reports showing call volumes, peak times, and customer insights to help your business grow
  • Lead Qualification Our call answering service doesn't just take messages - we qualify leads and prioritise hot prospects.

Transparent Call Answering Service Pricing

  • No Hidden Fees
  • No Long Contracts
  • Cancel Anytime

Our call answering service pricing is straightforward and designed to save you money compared to hiring full-time staff.

  • Free setup and onboarding
  • Pay only for calls answered
  • Boutique Team treating your calls like their own business
  • Free 1-week trial
  • Want exact pricing for your business? Book a free consultation and we'll provide a tailored quote for our call answering service.
Book Your Free Consultation

Call Answering Service Frequently Asked Questions

How quickly do you answer calls with your call answering service?
Our Call Handling team SLA is 3 rings. We know how important it is that your customers don’t wait.

Absolutely. We spend time learning your business, your customers, and exactly how you want calls handled. You’re not just another number to us.

Yes! We offer a completely free 1-week trial of our call answering service. No payment details required upfront.

Our call answering service can support your business between 7am and 9pm weekday and 8am – 6pm weekends. We can also create a personalised voicemail or forward calls to your number outside of our working hours.

We’re not a call centre. Far from it. We’re your virtual team with a dedicated account manage who will know and understand your business.

Our boutique Manchester-based team provide a call answering service that feels like an extension of your business.

We also love client visits! Our office in Manchester is waiting to welcome you whenever your nearby!

Easy! Our Mi Call customer service team headed up by Tyler our Mi Call manager are on hand to work with you on your account and are ready to adapt based on your evolving needs.

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Meet Emma - Your Call Answering Service Expert

Hi! I’m Emma, Founder & Managing Director of MI-PA. Since 2007, I’ve built the UK’s leading call answering service from scratch, helping hundreds of businesses to get their calls handled by our team of conversation experts. Why did I start this call answering service? Because I was fed up of brilliant business owners being held back by admin tasks and missed opportunities. Our call answering service exists to win you time back that you can spend on the things important to you. Based in Manchester with a team of over 30 professionals, our call answering service now handles calls for 500+ businesses across the UK. We’re not just any call answering service – we’re the call answering service that helps businesses grow. Want to chat? I’d love to hear about your business and show you exactly how our call answering service can help (even if it’s just for some free advice!)
Emma Mills
Managing Director
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Book Your Free Call with Helena!

our Conversation expert

Ready to get your calls handled by conversation experts?

Join 500+ UK businesses who trust our call answering service

Your customers are trying to reach you right now. Every minute you delay is another potential opportunity lost to a competitor with a professional call answering service.

Get Started With Your Free Week Trial

Talk to one of our call answering service experts today. No pressure, no sales pitch – just honest advice about whether our call answering service is right for your business.

Book Your Free Consultation

Available Monday-Friday, 9am - 5pm

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Free Guide

106 Tasks High-Performing Entrepreneurs and Business Owners Can Hand Over Today

To liberate your time and focus on the fun stuff

We’ve outlined 106 of the key tasks that we find all high performing business owners outsource to our expert team. It covers a wide range of support services, from managing your emails and calls to handling social media, event planning, and business admin.

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What our happy clients have to say
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FREE GUIDE
106 Tasks High-Performing Entrepreneurs and Business Owners Can Hand Over Today

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