who-loves-wasting-money

But first, let me explain who I am and why I’m writing this to you.

As you’ve probably guessed by now, my name’s Emma Mills and I’m the MD and owner here at MiPA.

Before launching the business, I worked as a PA for high-level executives and business owners.

Then one day I quit.

The next day I was self-employed, working with business owners and entrepreneurs to help them organise their diaries, protect their time and maximise their sales and marketing by ensuring they actually answered the calls from people who wanted to buy from them.

Since that day, I’ve grown the business steadily, from one-man-band to a thriving team of twelve.
We’re not the biggest business in the world (yet!), but we’re certainly not the smallest, and I’m proud to say that right now we support more than three hundred business owners and entrepreneurs to grow their businesses.

why have we succeeded?

Well, there’s no one answer to that, but I supposed one of the biggest factors is the fact that I truly know what it’s like for each of my clients.

I’m a business owner myself, and I’ve been through multiple phases of growth.

I know how difficult it is making that jump from ‘solopreneur’ to ‘entrepreneur’, from one-man band to the leader of a team.
I know how challenging it is when you’re out of the office trying to bring in the business but you’re trying to keep all the plates spinning back at the ranch.

I know how hard it is when you’re trying to do the high value tasks that drive the business but you keep getting dragged back down into the nitty gritty, lower value tasks.

Over the years in business, I’ve had my fair share of tough months and sleepless nights, worrying about all manner of things; from managing staff, to dealing with the cash flow, to bringing in new customers.

And because I’ve worked so closely with so many other business owners, I’ve got a wealth of experience when it comes to the issues that we all face.

"we don't have an inhouse receptionist and it means the team had been taking turns to pick up the phone. That's great for existing clients and new enquiries but the majority of calls are from recruiters or other businesses trying to sell to us. It's a huge disruption and one we no longer have. Now when the phone rings we know it's been prescreened and it's a pleasure to pick up the phone once again. Also when we run workshops and there are a few people in the studio its nice to know we have the phones covered. We give regular feedback to Mi Call on how we want them to handle and direct calls and they are brilliant at adapting and helping us.  I highly recommend them - the time and mental focus it has returned to our team for a relatively low monthly fee has been a huge benefit we could no longer do without". 

Mark Stringer

Ahoy.co.uk

Over the years, there has been one issue that’s cropped up more than almost any other:

Answering the phone.

It might sound silly, but bear with me while I explain.

You see, the fact of the matter is this: if you’re a serious business owner, you SHOULDN’T be answering your own phone.

There are multiple reasons for that, but I guess one of the biggest is the fact that your time is worth way more than that.

Now, don’t get me wrong, the phone is an important tool in business, and probably always will be, and I’ll come onto how you can actually use the phone to generate significant income for you in just a minute, but for now, I want you to mull over the idea that answering the phone is not the right job for you.

When you think about it, it’s really obvious:

Your time needs to be spent driving the business forward, doing the high level stuff; NOT dealing with PPI sales calls and helping customers with minor details.

So that’s established – you shouldn’t be answering the phone for the sake of the growth of your business.

But it doesn’t end there.

They just allow it not to get answered AT ALL.

I’ve been in the PA and Call-Answering world for a long time, but I still find it absolutely STAGGERING when I consider how many businesses are nigh on impossible to get hold of.

You try calling them, and the phone just rings and rings and rings.

Sometimes you might get an answerphone, but even if you leave one they don’t get back to you.

From a customer-centric point of view this is a clear oversight, but from a marketing perspective it’s downright criminal.

If you’re a halfway switched on business owner, then the chances are that you’re investing money in growing your business.

Whether you’re emailing your list, sending out direct mail, networking face-to-face or generating leads on social media, most things have a cost, whether it’s a direct monetary one or the cost of your time.

"Nothing to really say here apart from outstanding. No need to look anywhere else and I always recommend Mi Call. Exceptional Customer Service levels."

Matthew Davies

TitanServ Control

But here’s the thing:

If you’re doing all that marketing but you’re not answering the phone then you’re almost certainly missing out on business.

If a prospect is interested in your product or service, and they can’t get through to you on the phone, what do you think they’re going to do?

Wait for you?
Perhaps.

More likely, they’ll go elsewhere, to a business that’s actually prepared to take their call.
Which means…

Watch the video to find out if you're wasting time and money on your call answering

Each marketing pound that you invest is a complete WASTE if you’re not there to recoup the investment.

So, we’ve reached two conclusions:

You shouldn’t be answering the phone

The phone still needs to be answered

What are your options at this point?

1

You could get an employee to do it

If you’ve got an employee, then maybe they can answer the phone, while you get on with the business-building stuff.

This might work for you, as long as it doesn’t intrude on their day-to-day tasks, but if you HAVE got employees but you’re still missing calls, then it’s probably because they’ve got too much to do, so you might need to hire one to make sure you end up with all your calls answered.

If you’re a one-man band, this solution’s a little trickier.

An employee’ll cost you a bare minimum of £14,664, which isn’t exactly loose change – you might need to grow the business significantly to justify that hire.

2 You could do it yourself

Except of course, that’s the worst thing you can be doing, for all the reasons we’ve already discussed.

3 You could outsource it to a team who knows what they’re doing and answer thousands of calls every single month for hundreds of businesses…

You knew it was coming – don’t act surprised.

If you value your time enough to accept that answering the phone shouldn’t be in your job description…

If your team are too busy to accurately and effectively handle incoming calls…
If you know you’re leaving money on the table because you’re missing calls left, right and centre…

If you don’t have a team, but you know you need to be answering the phone to drive the business forward…

Who Else Loves Wasting Money On Marketing And Irritating Their Customers?

Right this very second, thousands of marketing pounds are being wasted and customers are being lost. How sure are you that YOUR pounds and YOUR customers are safe?

Call 01618 206080 today

Hi, Emma Mills here.

But first, let me explain who I am and why I’m writing this to you.

why have we succeeded?

And because I’ve worked so closely with so many other business owners, I’ve got a wealth of experience when it comes to the issues that we all face.

Over the years, there has been one issue that’s cropped up more than almost any other:

Answering the phone.

It might sound silly, but bear with me while I explain.

When you think about it, it’s really obvious:

I’ve been in the PA and Call-Answering world for a long time, but I still find it absolutely STAGGERING when I consider how many businesses are nigh on impossible to get hold of.

But here’s the thing:

Watch the video to find out if you're wasting time and money on your call answering

Each marketing pound that you invest is a complete WASTE if you’re not there to recoup the investment.

So, we’ve reached two conclusions:

You shouldn’t be answering the phone

The phone still needs to be answered

What are your options at this point?

1

You could get an employee to do it

2

You could do it yourself

3

You could outsource it to a team who knows what they’re doing and answer thousands of calls every single month for hundreds of businesses…

Then why not allow the award-winning Mi Call team to do it for you?

Here’s how it works:

1

You talk to us, and tell us you want your calls answered, and how and when you want them answered

2

We do some technical wizardry, and hey presto, you’re all set up

3

You sit back, safe in the knowledge that your calls are being answered, your marketing pounds aren’t being wasted, customers are getting what they need and you can get on with the high-value business building tasks that should be filling your diary.

However…

For a limited time only, and for the first time ever, I’m unveiling my “Triple Decker” offer, giving you THREE valuable bonuses, including THREE months’ worth of the service for free:

It’s Decision Time…

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Call 01618 206080 today

Or contact Emma directly on 07807 673 465